Why Book Direct
With the Cardinal Hotel
When you book directly on the Cardinal Hotel website, you’re booking directly with us — not through a third party.
That means clearer information, fewer surprises, and direct communication with our team before and during your stay.
Benefits of Booking Direct
- Clear, accurate description of rooms and amenities
- Direct communication with our front desk team before your stay
- Breakfast included (rooms with private bath only)
- Early check-in at no charge when available
- Priority consideration for room upgrades when available
- More flexible assistance with reservation changes or cancellations
- Occasional special offers available only when booking direct
- No third-party miscommunications or surprises
You will be booking directly with the Cardinal Hotel.
Good to Know About Third-Party Booking Sites
We want our guests to feel confident about how they book with us.
Recently, we have seen an increase in third-party booking websites that closely resemble hotel websites and can make it feel as though you are booking directly with a property, when you are not.
In some cases, these companies act as an additional intermediary on top of major booking platforms such as Booking.com or Expedia. This can result in higher total costs and added complexity, since reservations may pass through more than one third party before reaching the hotel.
We actively partner with major online travel agencies and welcome the guests they bring to us. However, when a reservation is made through an additional intermediary beyond those platforms, the hotel does not control the booking, payment, or refund process.
Because these reservations are handled entirely outside the hotel’s systems, we are unable to assist with refunds, changes, or follow-up once a booking has been made — even when guests believed they were booking directly with the hotel. In these situations, even major booking platforms such as Booking.com are typically unable to assist, as the reservation was initiated by a third-party intermediary rather than by the guest directly.
Over the past year, we have spoken with several guests, including repeat visitors and institutional travelers, who genuinely thought they were booking directly with the Cardinal Hotel, only to discover later that their reservation involved multiple third parties.
When you book on the Cardinal Hotel website, you are booking directly with us and communicating with our team — with no additional intermediaries.
Helpful Tip When Booking Online
When booking any hotel online, it’s always a good idea to check the website address (URL) in your browser.
For the Cardinal Hotel, our official website is:
Sponsored search results and third-party booking sites can sometimes appear above or alongside a hotel’s official website and may closely resemble it. If the web address does not match the hotel’s official domain, you may be booking through a third party rather than directly with the hotel.
If you’re ever unsure, you’re always welcome to contact us directly before booking — we’re happy to help.
