We strive to be extraordinarily helpful, and as easy as possible to work with, when we accommodate your individual guests and groups in Palo Alto.
We hope this resource page will assist you with questions about:
- Credit card authorization forms and when we need one
- How to request a group room block
- How to set up a direct bill account
If you need additional information please let us know.
Credit Card Authorization
Please fill out a credit card authorization form when reserving a room for a visitor to your department or organization if you intend to pay for this person’s room and the physical credit card will not be present at check in. This form must be completed by the card holder and returned to the hotel prior to the guest's arrival.
Alternately, an active Stanford Department account can be used for direct billing of a guest stay. To open an account scroll to the next section.
Group Room Block Requests
For decades, the Cardinal Hotel has successfully worked with hundreds of Stanford Departments to lodge countless participants, attending the never ending cycle of conferences, symposiums and events hosted at Stanford University, SLAC and the Medical Center. At the Cardinal, we are honored that Stanford has supported our business, since 1924, and continues to value our high standards for guest service and satisfaction.
We value the partnership fostered with our colleagues at Stanford as we work together to bring people, from across the Bay to halfway around the world, to experience Stanford University and, of course, the magnificent Cardinal Hotel.
Whatever part you have played, or will play, as we approach 100 years in the hotel business, we thank you.
Please let us know how we can help you set up your group block at the Cardinal Hotel.
Direct Bill Account Requests
Direct Bill Account Application
Consider a direct bill account if you:
- Book rooms regularly with the Cardinal Hotel.
- Would like all the reservations you make be linked to a single account.
- Have colleagues who book rooms that would be paid for with the same credit card or
department funds. You can share your account details with these colleagues.
- Want to guarantee a booking to an account instead of providing a credit card number or
filling out a credit card authorization each time you reserve a room. (You can still pay
with a credit card, it would just be saved (tokenized and PCI compliant) in your account.
- Want to book rooms directly on our website and link them to your account during the
If interested, please fill out the Direct Bill Account Request below. It will take 2-3 minutes. If you have any additional questions please email or call (650) 323-5101 and we will be very happy to help you.